Senior Helpdesk Support Technician (IT Support) - UK Visa Sponsorship Available

Candidates must possess advanced technical troubleshooting capabilities far exceeding basic entry-level desktop support.The Senior IT Support Technician will provide tier-1 and tier-2 end-user support to staff across our corporate office and multiple care home facilities. You will ensure technical disruptions are resolved quickly, allowing front-line caregivers to focus completely on resident care.Key responsibilities include:

• Helpdesk Management & SLA Resolution: Manage, categorise, and resolve incoming technical tickets through our ITSM platform, meeting strict service level agreements (SLAs) for ticket closure times.
• Hardware & Software Provisioning: Configure, image, and securely deploy corporate computing hardware, including desktop PCs, laptops, network printers, and corporate mobile devices/tablets used by care staff for digital health logging.
• Network Troubleshooting: Remotely diagnose and resolve localised network connectivity issues at individual care home sites, including checking router configurations, troubleshooting mesh Wi-Fi access points, and fixing VoIP phone glitches.
• Access Control & Identity Management: Execute user onboarding and offboarding tasks within Azure Active Directory, managing user profiles, email distribution lists, and file-access permissions.
• Documentation & User Training: Build and update articles in our internal IT knowledge base. Create simple, non-technical quick-start guides to help care home staff troubleshoot basic technical issues independently.